Frequently Asked Questions

PRODUCTS

What does it mean, ‘whole-being skincare’?
We are in harmony. We are not separate than. We communicate back and forth with the plants we cover ourselves in everyday. When you cleanse, moisturize, mist- you are anointing yourself in plants. They have the ability to shift not just your skin, but your energy and spirit. Whole-being skincare is the notion that they call to you, you call to them, many times unknowingly until we realize they show up when we’ve been speaking something into existence. When you are present to working with skincare at this degree, your whole being has an opportunity to be reclaimed and renewed. The dialogue between you and nature stays open, we are brought back to the garden, our whole-being is integrated.

Are any of your products essential oil free?
All of our products are essential oil free. Please read our letter on why we transitioned to becoming an EO free company and created a more inclusive line of skincare HERE.

What is a Hydrosol? Does it smell like the essential oil I’m familiar with? 
A Hydrosol is the nutrient-rich water collected from distilled plant material. We do not add any supplementary fragrance or ingredients to our Hydrosols to keep in the tradition of offering a true Hydrosol distillation. Please note that a product marketed as a ‘Hydrosol’ that contains essential oils with water, or ingredients is not a Hydrosol. Through the lengthy process of distilling, the plant's aroma can shift greatly-- for example, distilled lavender smells more like sweet & earthy honey than the potent essential oil one is familiar with! To us, these variations are the beauty and art of distillation. Furthermore, it can be uncommon for a Hydrosol to smell exactly like its essential oil counterpart. The aromas vary from plant to plant, and can also shift batch to batch depending on where and when the plants are harvested. While some Hydrosols will have a much more subtle aroma than others, be assured they each carry their own supreme healing nutrients. To read more on our distillation process, click HERE.
 

What are the differences between Soft Focus and Bee Rosy face masks? How do I decide?
While both masks are free of essential oil and suitable for sensitive skin, they each have their own unique affinity for specifics.
Bee Rosy Fruit & Flower Mask especially harmonizes with mature skin and/or skin that toggles between dry and oily. Its main characteristics are for expressing vibrancy, collagen building, scar & barrier repair, evening tone, strengthening tissue and bringing more balanced moisture back to the skin.
Soft Focus Coconut Milk & Pearl Mask especially harmonizes with dry and dehydrated skin. It is extraordinary at brightening, lessening redness, soothing sun/wind-chapped skin, and is extremely gentle. We recommend adding a little spoon of honey to this mask in combination with Hydrosol or water for extra soothing relief.

What is the shelf life of your products? 
HYDROSOLS: We recommend working with our products within 6 months of opening. Hydrosols are fragile by nature and require thoughtful care. The botanicals we use generally have a shelf life once distilled of 1-2 years, however various factors do play a role in its lifespan. We highly recommend storing your bottles in a cool, dark place, away from direct sunlight, as well as keeping the contents sterile. This means keeping the cap on tight and using the mister top, keeping hands and other items out of the contents. Following these suggestions will keep it consistent to the scent at the time of purchase. We offer 2oz sizes of our Hydrosols for you to receive a small batch, fresh product that you can enjoy and follow with a new scent experience the next month. To read more on Hydrosols, click HERE.

OILS & MASKS: We recommend working with our products within 6 months of opening your product, however products are formulated to last a year. Please do keep in mind that we create each treat in small batches to ensure what you’re purchasing is fresh and potent Just like thoughtfully chosen food items, we recommend you use your products while they’re at their freshest state. Please remember to keep out of direct heat and sunlight.

Is it common to see redness after using a clay mask?
Slight redness may be a common after-effect of using a clay mask as it brings blood flow to the area applied, however we don’t want your barrier to become disrupted! One tip we have is to keep your mask moist. In addition to mixing your mask with plain water, try adding a spoon of honey or raw yogurt if desired. If your skin feels too tight, hot and dry during clay mask use, frequently mist with a Hydrosol to keep it moistened, and rinse after 10-15 minutes without letting it dry completely. Immediately follow with Hydrosol and your facial oil or balm. Clay is very stimulating and brings oxygen to the skin, increasing circulation, and drawing out impurities. With weekly clay mask use and especially when combined with any of our Hydrosols, your skin will begin to look and feel deeply purified & rejuvenated. Because our bodies are each so wonderfully unique, we do recommend doing a patch test before 1st use, especially if you have sensitive skin, to ensure compatibility.

Are your products Organic?
Each plant distilled in our Hydrosols is either organically grown in our Oregon garden or purchased from nearby organic farms. While the vast majority of ingredients in our Face + Body care line are certified Organic, we are also confident in sourcing certain raw materials from suppliers who may not have their full certification, yet still treat their botanicals with care, without the use of pesticides & chemical additives. Secondary to organic certification, we source wild-harvested when done in a sustainable and mindful way for all life. 

Do oil cleansers work? Won’t an oil cleanser make me breakout or feel greasy?
Nope! Our barrier function greatly relies on oil to be in a healthy and balanced state. Removing too much oil (through foaming or abrasive cleansers) can greatly disrupt the skin, actually causing it to go into overdrive, producing even more oil later. Like dissolves like, so when we cleanse with oil, it is because oil best dissolves oil/residue from our day without stripping the skin. Our ethos is in the nourishment and healthy balance of the skin, without ever comprimising on the powerful and thoughtfully grown and sourced ingredients that work so well. Singing Leaves Cleanser was formulated to support the skin, whether it is commonly too oily or too dry- the herbs we work with have a focus on lymph movement and have been cross-culturally worked with in cleansing applications for hundreds of years. Thanks to the 8 leaves in this exquisite formula!

Do you sell samples?
We currently do not sell samples, however from time to time we do have trials from extra batches. If interested, include a note with your current order at the checkout page, and if we have in stock, we will gladly include for you.

My product is not exactly last my last bottle/jar, why?
No two plants are the same. This is the beauty and wonder of nature. While our formula is always the same, depending on the time of year, the heat of the sun, and the location of harvest, scent profiles can shift greatly. To us, the magic of working with plants is having an understanding of a plant’s resilience and how it continues to adapt to its surroundings and how its scent may shift in the process.

Do you use animal-based ingredients?
The only animal-based ingredients are the bee pollen from a local PNW beekeeper (in our Bee Rosy Mask) and the carefully sourced food-grade, sustainably harvested Pearl Powder (in our Soft Focus Coconut Milk Mask). Each ingredient we use is free of pesticides and herbicidal residues. We also do extensive research to make sure our ethics are reflected within that of our suppliers. We do not use any genetically modified ingredients - even down to the Vitamin E- it’s GMO-free, cruelty free and derived from Sunflowers vs soy! We fully believe in truth and transparency and are excited to share the carefully selected ingredients that make up each of our products.

ORDERS

What is your return policy? 
Due to the personal and handmade nature of our products, we do not accept returns. We are confident in the quality, freshness and packaging of the small batches we produce. In the case your product was damaged during delivery, we will issue a refund, excluding shipping cost and dependent on photos of damage received. This refund must occur within 3 days of receiving your order. Please email us a photo of your damaged item(s) to be submitted to our carrier. If you have any other questions or concerns before purchasing, please email us at hellowildcare@gmail.com and we will do our best to assist.

When can I expect my order? 
Each item is created and bottled by hand in small batches, in order for you to receive the freshest and most effective item as possible. Orders are processed Monday through Friday and typically shipped within 2-5 business days ***however*** please allow up to 14 days for orders placed during limited release drops and holidays. We are a small-scale family operation and take great pride in moving with care. Once your order has shipped, you will receive an email with your tracking information.

*We most commonly will ship via Priority USPS mail, 2-3 day shipping however there are rare instances where US Ground Advantage will be selected to most closely reflect your paid shipping fee.

*We currently ship within the US only.

If your questions aren’t answered below, send a note to Info@Hellowildcare.com and we’ll be happy to help.